The order must meet the following conditions:

1. The order still contains all the necessary parts, components and the packaging arrived exactly as the product.

2. Normal handling of the product has proven, breakage due to careless handling is excluded.

3. Products where hygiene is important have been thoroughly cleaned before the return process begins.

4. The product is found to be defective immediately upon receipt. We are entitled

5. Charge shipping costs to the customer. 

6. A return will be processed within 7 business days and if the conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to refuse returned items if we suspect the items have been used or damaged through no fault of our own.

Returns are at your own expense and depend on the courier and the country from which you are returning the package.

If your order meets the above conditions, please do the following to start the return process.

Send an email to: info@emperiostudios.com

Make sure the email includes the following:
- Order number
- Reason for return request
- Photo of the product at break First name + last name of customer
- Customer's address

We will then contact you and give you the return address.

Never send the return to the sender, we will send you the correct address after you ask us. You, the customer, are responsible for the shipping cost of returning the product.

After your return is received by our warehouse, we will process your return within 10 days. In most cases, your exchange request will be fulfilled within a few days. You will always receive a confirmation email with a tracking code once your new order is fulfilled.

Ask our customer service about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and find a solution together.

You can find your order number in the confirmation email you received after placing your order. This is a five-digit code. If you have not received this email correctly, our customer service will be happy to help you.

Unfortunately, it sometimes happens that a product is damaged during shipping or production. We would of course be happy to resolve this with you. Send a message to info@emperiostudios.com with a photo of the complaint. Our customer service will work with you to find a solution as quickly as possible.

We have a return period of 30 days within which the customer may return his or her package without giving a reason. These 30 days start from the moment the package is received. Please note that the return must be sent back to us within these 30 days. If this does not work, we offer you the option to exchange the product for a replacement product or a voucher. Ask our customer service about the possibilities.

We do our best to process returns as quickly as possible. After receiving your return shipment in our warehouse, we will process it within 10 working days. You can see when the package arrived to us on the track & trace that you receive with your return. The 10 working days start from that moment. You will receive a message after the refund has taken place. Please note that it may take up to 3 days for the refund to appear in your bank account.